Customer Experience Audit
for businesses or freelancers

Do you know how your customer actually experiences your service or product?

Customer behaviour is influenced by many subconscious factors that the business owner or team often doesn’t notice. Yet these are the details that determine whether a customer buys, becomes a loyal client, or disappears.

When you work inside your own service or business every day, you inevitably become blind to familiar processes. Everything runs almost on autopilot for both employees and leaders. And while things may seem perfectly fine from the inside, the customer often sees something entirely different.

It’s precisely these unnoticed details that determine whether a customer stays or leaves.

What is a Customer Experience Audit?

A Customer Experience Audit helps you understand how your client actually perceives their journey with your business.

The analysis focuses on uncovering potential, identifying underlying influences and systemic patterns, and highlighting the key touchpoints in the customer experience that require attention or reorganization.

Kliendikogemuse audit aitab sul mõista, kuidas sinu klient tajub oma teekonda sinu ettevõttega.

How does the audit work?

1.

I experience your product/service and business from the customer’s perspective.

2.

I visit the company and examine service, communication, and structure, including touchpoints, interactions, communication flow, and the product/service itself.

3.

You receive structured feedback – a detailed report with recommendations and improvement proposals.

4.

If desired, we schedule a meeting to discuss the results, clarify needs, and identify optimal solutions that align with your company’s structure and values.

A Customer Experience Audit helps you:

  • optimize the customer service process
  • improve service quality and customer satisfaction
  • clarify communication
  • increase sales, grow your client base, and strengthen customer loyalty
An audit doesn’t highlight only the bottlenecks.

It also reveals potential: what is already working well – and what could be done more simply, faster, or more effectively.

Suitable for entrepreneurs and freelancers who want to:

  • run a business that actually works but can’t pinpoint what isn’t
  • increase income while spending less energy
  • improve the quality of customer service
  • offer a high-quality service
  • build trust
  • grow a loyal client base
  • strengthen organic marketing

Pricing and duration

The price and duration of the service depend on the size of your business and the scope of the analysis.

To receive a personalised offer, please share:

  • the issue or topic you want to solve
  • what you have tried so far
  • the outcome you are hoping for

Or book a free 30-minute consultation.

Book a session

Flexible payment options

14-day money-back guarantee

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